What is ISO ? What topics does ISO cover? ISO is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. Some of the key updates in ISO include: The introduction of new terminology Restructuring some of the information An emphasis on risk-based thinking to enhance the application of the process approach Improved applicability for services Increased leadership requirements What are the benefits of iso ?
Because ISO specifies the requirements for an effective quality management system, organizations find that using the standard helps them: Organize a quality management system QMS Create satisfied customers, management, and employees Continually improve their processes Save costs. About QMS :. Impartiality Policy. Read our privacy policy for more information.
We won't pass your details on to third parties. Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on. Continual improvement of processes and resulting operational efficiencies mean money saved. Improve the perception of your organization with staff, customers and suppliers. Understand how statutory and regulatory requirements impact your organization and its customers. Greater consistency and traceability of products and services means problems are easier to avoid and rectify.
Independent verification against a globally recognized industry standard speaks volumes. Procurement specifications often require certification as a condition to supply, so certification opens doors. Any organization can benefit from achieving ISO certification and implementing ISO as its requirements are underpinned by universal management principles:. The Annex SL structure provides a common language between ISO management systems that streamlines the path to compliance related certifications.
The focus on risk identifies areas of concern in advance and allows you to allocate resources where they are most needed. The leadership requirement engages upper-level management and brings quality assurance more in line with overall business objectives. The performance evaluation and self-governance components can foster innovation and deliver enhanced value for stakeholders.
The emphasis on organizational context looks at quality management from a big-picture perspective. Complete a Quote Request Form so that we can understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information to accurately define your scope of assessment and provide you with a proposal for certification. This assessment consists of two mandatory visits that form the Initial Certification Audit.
Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.
Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive both a hard and soft copy of the certificate. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.
Contact us Client area Consultant area Careers Newsletter sign up. All standards. Industries Automotive We are the leading automotive sector certification body for IATF in China and have global experience across the automotive supply chain. Construction We can assist with construction industry certification and training related to ISO and other standards. Service Industry NQA is particularly well-positioned to help interpret the standards and has auditors familiar and comfortable with service environments.
Public Sector With the broad range of activities and sums of money spent the public services sector is subject to close control. Information Technology Organizations must be vigilant with the security of their systems and data, while ensuring efficiency of service and customer satisfaction, to survive in an ever growing and advancing marketplace. More industry sectors. What is a gap analysis? Certification process Need a consultant? Environmental Management System The proven way to improve environmental impacts, energy efficiency and sustainability.
Certification Process The process for management systems certification is straightforward and consistent for ISO management systems standards.
Looking for a consultant? What's the certification process? Resources Blog Regular updates on standards, events and best practice for quality, aerospace, safety, energy and environmental practitioners. The certification body can also help you to identify what requirements are not yet met, the gaps; you can then determine the cost to close these gaps by changing or implementing processes. You can find out more in this article: How much does the ISO implementation cost?
For the company QMS to be certified, you need to first finish the implementation. After finishing all your documentation and implementing your processes, your organization also needs to perform these steps to ensure a successful certification:.
Internal audit — The internal audit is in place for you to check your QMS processes. The goal is to ensure that records are in place to confirm compliance of the processes and to find problems and weaknesses that would otherwise stay hidden.
Management review — A formal review by your management to evaluate the relevant facts about the management system processes in order to make appropriate decisions and assign resources. Corrective actions — Following the internal audit and management review, you need to correct the root cause of any identified problems and document how they were resolved.
Stage One documentation review — The auditors from your chosen certification body will check to ensure your documentation meets the requirements of ISO Stage Two main audit — Here, the certification body auditors will check whether your actual activities are compliant with both ISO and your own documentation by reviewing documents, records, and company practices. Although ISO certification is a requirement of many customer contracts, it is not a legal requirement to implement the ISO standard.
In fact, there are many other standards for implementing a Quality Management System. The benefits of ISO cannot be overstated; companies large and small have used this standard to great effect, securing cost savings and additional revenue.
Here are just a few of these benefits:. Improve your image and credibility — When customers see that you are certified by a recognized certification body, they will understand that you have implemented a system that is focused on meeting customer requirements and improvement. This improves their trust that you will deliver what you have promised, and it will get you new clients. Improve customer satisfaction — One of the key principles of the ISO QMS is the focus on improving customer satisfaction by identifying and meeting customer requirements and needs.
By improving satisfaction, you improve repeat customer business. Fully integrated processes — By using the process approach of ISO , you not only look at the individual processes in your organization, but also at the interactions of those processes.
By doing this, you can more easily find areas for improvement and resource savings within your organization. Use evidence-based decision making — Ensuring that you are making decisions based on good evidence is a key to the success of an ISO QMS.
By ensuring that your decisions are based on good evidence, you can better target resources to the best effect to correct problems and improve your organizational efficiency and effectiveness. Create a culture of continual improvement — With continual improvement as the main output of the QMS, you can attain ever-increasing gains in savings of time, money, and other resources. By making this the culture of your company, you can focus your workforce on improving the processes they are directly responsible for.
Engage your people — Who better than the people working within a process to help find the best solutions for improving that process? By focusing your workforce on not only managing, but also improving the processes, they will be more engaged in the outcome of the organization.
Here you can learn how to make your investment in ISO profitable , and here you can learn how to achieve organizational excellence with ISO For full functionality of this site it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. What is ISO ? Why is ISO important?
What is the current ISO standard? What are the ISO requirements? What is a quality management system? How is ISO implemented? What is QMS certification? Is ISO certification mandatory?
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